At UniWigs.com, we stand behind our product. If you are not completely satisfied with your purchase, we offer a hassle free return and exchange policy. Please see our guideline below for details.
We allow one time exchange for each order.
- If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount.
- If the exchange item(s) costs less, the difference will be applied as a store credit towards your next purchase.
- Before Shipped. For any changes on custom orders, a 30% re-production fee is applied after 7 days from the date the order is placed.
- Please be aware: Once an exchange is completed, returns will not be acceptable.
All returns are subject to a 15% re-stocking fee.
Refunds will be applied to the original form of payment used to purchase the item(s).
Please allow up to two weeks for processing.
There is no fee for cancellations on orders placed within 24 hours.
Any cancellation to orders placed on our website after 24 hours will incur a 15% restocking fee.
- Step 1: Go to UniWigs.com and log in your account.
- Step 2: Find Order history and details. Click on the order for return. Scroll down and click the tag Make A RMA slip.
- Step 3: Return your item/s in original condition and packaging with your invoice to:
Uniwigs, 18305 E Valley Blvd., Ste C, La Puente, CA 91744
PLEASE BE AWARE
- Request for RMA (Return Merchandise Authorization) slip must be made online within 10 days from the date you receive the package.
- All shipping charges are non-refundable & customer is responsible for all shipping charges.
- Items cannot be worn, must be odor free & in original packaging with all tags attached.
- All Custom Orders, Celebrity Styles, and clearance items are Final Sale Only. They are not eligible for return, exchange or cancellation.